Creating an
Inclusive Culture

In-Person | Tuesday 10 June 2025
London, UK
9.00 – 15.30 BST

Event


While creating a diverse and inclusive workforce is as important as ever; the bigger task is developing and embedding an inclusive culture that both delivers high performance and enables people to feel they belong, regardless of how you define diversity.

This event will explore what inclusivity means in today’s context, what distinguishes inclusive teams from others, what we know about building inclusive cultures in practice and what has and hasn’t worked.

Shape our Research

We invite you to take part in a short survey that will help shape our upcoming Creating An Inclusive Culture research.

Our research will explore how inclusivity drives performance, the behaviours that help or hinder it, and the role of team and manager development. It will offer practical actions for HR, OD, and D&I professionals to build and sustain inclusive, high-performing cultures. The survey will take approximately 2 minutes to complete.

Learning Objectives

  • Understand how inclusivity and organisational performance are connected.
  • Identify habits and behaviours that support inclusivity and highlight those which work against it.
  • Consider the implications for team and manager development.
  • Set out practical actions HR, OD and D&I practitioners can take to create and sustain a culture that’s both inclusive and high performing.

Who is this event for?

HR, OD and D&I practitioners with responsibility for organisation, team and leadership development.

To register for this event please ensure you are logged in. If you are not a member and interested in attending, please contact us below.

If you would like to amend or cancel your booking please contact events@crforum.co.uk.

To attend the online version of this event, please see information here.

Location

One Moorgate Place

London

EC2R 6EA

Pre-Event Masterclass

This pre-event masterclass, is hosted by CRF Partner Achieve Breakthrough, is included within the event but requires additional registration.

If you are interested in attending, please contact events@crforum.co.uk.


The Inclusivity Equation: What’s Missing from Development Programmes?

Tuesday 10 June, 09.00 – 09.45

We all want an inclusive culture, but what does that really mean? How would you know if you have one, and what really gets in the way? In this interactive masterclass, we’ll explore why many development programmes fall short of delivering on their aims, what’s actually required to make their promises a reality, and the essential equation for creating a truly inclusive culture.

Speakers

Jenn Barnett

Head of Inclusion & Diversity (ED&I) and ESG, Grant Thornton

Jenn leads Inclusion, Diversity and Sustainability for the sixth largest professional services firm; Grant Thornton. She has deep expertise in psychological culture change and is an executive coaching and leadership specialist. At Grant Thornton, Jenn has designed a leading edge and distinctive I&D and Sustainability strategy, which has transformed the culture to be inclusive, progressing diverse talent, and creating the systems that enable inclusion, diversity and a strong community and environmental focus.  Prior to this role, Jenn was People Experience Director, where she shaped the employee value proposition and influenced senior leaders to change behaviour to improve the people experience. Prior to Grant Thornton, she worked in senior roles with BAE Systems and BAA at Heathrow, where she led the transformation of people behaviours to improve customer service in preparation for the Olympic Games in 2012. She was recently featured in the Cranfield School of Management 100 Women to Watch 2024 and was selected by her peers as an Inspirational D&I Leader in 2021 to 2024. Jenn is a trustee for GT Foundation, Access Accountancy (a social mobility charity) and Lord’s Taverners ( a charity supporting disabled children).

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Sujata Bhatia

Chief Operating Officer, Monzo

Sujata Bhatia is a distinguished technology and financial services leader known for her strategic vision, customer centric approach, and track record of delivering strong business outcomes while fostering an inclusive workplace culture. As Chief Operating Officer at Monzo Bank from 2020 to 2025, she played a pivotal role in expanding the customer base from 3 million to over 12 million and increasing annual revenues from £60 million to £1 billion. Under her leadership, Monzo achieved profitability, won Brand of the Year, and launched a number of innovative products such as Monzo Subscriptions, Under 16s, and Investments, while reducing the gender pay gap to 6% (vs an industry average of 22%) and introducing industry-first benefits like pregnancy loss and fertility cover.
Prior to Monzo, Sujata spent 16 years at American Express in a variety of roles including Senior Vice President & GM, Europe, Global Head of Strategy and Payments, and Head of International Marketing & Insights. Her earlier career includes roles at Bain & Company, Goldman Sachs, and Ernst & Young.
Originally from Boston, Sujata holds an MBA in Finance from the Wharton School of Business and is a Certified Public Accountant. She lives in London with her husband and two daughters and remains an avid Boston sports fan.

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Lucy Fowles

Sales Director, Forrester Research

Lucy has over twenty years of experience in sales, the last twelve years she has worked for Forrester Research a tier one global market research firm. She has a reputation for building and managing high performance sales teams. Currently, Lucy leads two of Forrester’s largest Account Management and New Business teams in the UK. She is responsible for Technology and Public Sector sales. Lucy believes that the biggest driver of success lies in coaching and developing people, this is the part of my role that she enjoys the most. Lucy is a mum of two, and has a love of painting.

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Anthony Pickering

Head of Business Development, RBC BlueBay Asset Management

Anthony is Head of Business Development for RBC BlueBay Asset Management (RBC Global Asset Management’s business outside North America), a position he assumed in 2020. He joined the firm in September 2012 as Sales Director for UK and Ireland before becoming the Head of the UK team in May 2017. Anthony joined from Old Mutual Asset Managers where he was Director of their institutional business. Prior to that he spent ten years with Alliance Bernstein, working in Australia, New Zealand and latterly in the UK, as a sales and client relations director. His career in financial services began at Deloitte & Touche in Cape Town in 1995. He holds a Post Graduate Diploma in Accounting and a Bachelor of Commerce degree from the University of Cape Town and is a chartered accountant. Anthony is a CFA charter holder.

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Fiona Vines

Chief Inclusion Officer, BT Group

Fiona is the Chief Inclusion Officer at BT Group, leading the inclusion, diversity, equity and wellbeing strategy. She recently completed a Masters of Social Anthropology at SOAS University of London. Prior to joining BT Group in July 2023, Fiona was the Global Head of Inclusion & Diversity at BHP, a multi-national mining company with more than 80,000 employees and contractors. During her 6 years at BHP, female representation increased from 17% to 35% targeting the goal of gender balance by 2025.
Prior to joining BHP, Fiona spent over 20 years in the banking sector in operational and HR roles, including as Global Head of Diversity at ANZ Bank where she gained deep expertise in designing inclusive products and services. Fiona is committed to inclusive and equitable societies and workplaces where no-one is left behind.

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Dr. Wanda Wallace

Managing Partner Leadership Forum, Inc.

Dr. Wanda Wallace, Managing Partner of Leadership Forum, helps leaders and teams improve the quality of their conversations in every aspect of organisational life from team debate to inclusivity, career goals, feedback cultures and strategic insight. Better conversations result in better relationships which lead to better performance.

Wanda speaks, coaches, conducts seminars and works with top teams in global corporations around the world.She is passionate about helping leaders recognise the choices they have, see the consequences, take control of their careers and build more inclusive teams. 

With her latest book, she draws on her experience watching men and women transition to more senior roles where the team knows more than the leader. This can be a trap for expert executors transitioning to roles with a greater span of responsibility. You Can’t Know It All:Leading in an Age of Deep Expertiseexplains what to do when it’s time to step outside of your comfort zone.

Dr. Wallace has forged close relationships with a number of blue-chip clients across many industries such as those in health care (AbbVie, GlaxoSmithKline, LifeScienceDynamics, Medtronic, Merck), insurance (Allianz Group, MetLife, Prudential, BCBSNC), manufacturing (Siemens, Ford Motor Company, amsOsram, Navistar, Kennametal, UPM, Ledvance), financial services (AllianceBernstein, American Express, Blackrock, Deutsche Bank, JPMorgan 

Chase, Morgan Stanley, UBS, HSBC), accounting (Ernst & Young, PricewaterhouseCoopers), legal (Herbert Smith Freehills, Linklaters, Norton Rose, Dentons), hospitality (Four Seasons), telecommunications (Ericsson, British Telecom, Vodafone) and oil and gas (British Petroleum). She has also worked with start-ups.

As a consultant and educator who is equally at ease in the distinct worlds of business and research, she is an integrator of ideas, putting the best of what she sees to practical application. She also is the author of Reaching the Top, Factors that Impact the Careers and Retention of Senior Women Leaders along two reports co-authored with Corporate Research Forum entitled Diversity and Business Performance (2011) and Developing and Broadening Specialists (2012). In addition, she hosts a weekly podcast entitled ‘Out of the Comfort Zone’. She describes her podcast as her learning lab where she explores new ideas in collaboration with leading thinkers and integrates those ideas into her practice. 

Dr. Wallace received her Ph.D. from the Psychology Department at Duke University with special emphasis on cognitive and thought processes. Prior to founding Leadership Forum, she was an associate professor in Marketing and then Associate Dean of Executive Education at The Fuqua School of Business at Duke University and Executive Vice President at Duke Corporate 

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