March 2nd 2011
Caryn drew on her experiences from Delta Consulting (Mercer/Oliver Wyman) G.E. and GSK, looking at how to use models to assess organisation effectiveness.
Her primary focus is that leadership and culture change cannot be ignored: in her experience ‘culture’ trumps ‘structure’ in redesign. Analysis does not stand in isolation-responsible parties need to be ‘involved’. Also, an understanding of the wider context or the ‘whole system’ is necessary–one off interventions do not sufficiently move the needle.
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