Post Meeting Notes: Mastering Difficult Conversations

When we’re dealing with difficult people, our creativity, productivity, and engagement suffer. Conflict and stress compromise our ability to think clearly and make sound decisions. In this two-day workshop, workplace expert Amy Gallo provided research-based, practical guidance for how to handle difficult people at work (and help others do the same), whilst building your interpersonal resilience in the process.

The comprehensive Post Meeting Notes summarise. And the following video was taken from the online event.