Reskilling for

Sustainable Growth

In-Person | Thursday 21 March 2024
London, UK
9.00 – 16.00 GMT


The shrinking workforce, AI-driven disruption and the need to apply a sustainability lens to every area of the organisation mean that the future workforce will look very different. Organisations need to develop reskilling strategies to identify and build future capabilities and ensure a sustainable workforce. Workforce planning, skill pathways and increasing the flow of talent around the organisation are all potential solutions to this challenge. Featuring CRF research, Reskilling for Sustainable Growth, this event will explore how HR can help organisations build future skills and harness technology to achieve this goal.

Learning Objectives

  • Consider how the shape of the workforce is likely to evolve, and the implications for your organisation.
  • Explore strategies, frameworks and tools which can support you in designing your organisation’s plans for reskilling.
  • Through case studies, learn about the reskilling strategies other organisations have adopted and what they have learned from their experiences that can be applied in your organisation.
  • Explore the latest technology and tools to support workforce planning and reskilling, and how they might be applied effectively.
  • Uncover the implications of reskilling for learning and development, workforce planning and job design.

Who is this event for?

  • HRDs
  • Learning and Development, and Talent professionals with responsibility for workforce planning and talent management and those considering reskilling as an element of their people agenda.

To register for this event please ensure you are logged in. If you are not a member and interested in attending, please contact us below.

If you would like to amend or cancel your booking please contact

To attend the online version of this event, please see information here.

Pre-event Masterclasses

These pre-event masterclasses, hosted by CRF Partners Achieve Breakthrough, Mercer and Ricoh, are included within the event but require additional registration. Please select your choice of masterclass to attend and use the buttons to register via email. The main event starts after these masterclasses end.

Reskilling to Lead in a Real Time World

Thursday 21 March, 9.00 – 9:50am

Every industry and business model is being disrupted.  In simplistic terms the world is changing because of technological and digital advances – whether that be industries, departments or in our individual lives – our choice is to shape the environment and outcomes or let the environment shape us. This masterclass is designed to support us in developing the ability to thrive in this dynamic world and shape it from whatever seat we occupy in the organisation.

You’ll understand what this means for you, as a leader, and know the capabilities, mindsets and behaviours that are required for leading in this real time world.  You’ll understand the winning moves and leadership practices that allow you to reskill for success and how to get these. Awareness gives us choice; choice gives us new possibilities and from there we can take action!

Reskilling in the AI-volution

Thursday 21 March, 9.00 – 9:50am

This masterclass is now fully booked.

Gen-AI is 18 months old and adds to the previous generations of AI. Like wider forms of technology, it is changing the nature of work and the skills required from our people at an unprecedented pace. As a HR professional or leader, you need the tools to be able to build the skills required now and in the future. This Masterclass will uncover the upskilling and reskilling solutions available to equip and augment your workforce, to accelerate your business strategies, keep your competitive position, reduce cost, increase productivity, and aid the building of powerful career paths and EVPs for your employees to thrive in this dynamic world.

You’ll understand what types of upskilling and re-skilling solutions are possible. As a HR professional and leader, you’ll understand the emerging future skills, how work is being transformed, and you’ll understand what solutions are available to equip your people at speed; taking real-life case studies to your own organisational context.

Can’t wait until the day? Check out Mercer’s podcast series here.

Digitally Enabling the Reskilling

Thursday 21 March, 9.00 – 9:50am

Ricoh Europe will explore how HR leaders can use digital talent mapping tools connected to an engagement layer of HR digital services to develop talent insight and engage the workforce. The session will analyse an end-to-end use case which will involve a comprehensive assessment of the workforce’s skills, experiences, growth potential and how to automatically link the skill layer with the employee engagement layer.

HR leaders will understand how to build a digital view of their organisation’s talent landscape and improve their skill-talent matching process using process automation and AI. We will also consider how to access metrics and consolidated reporting with all the KPIs needed to measure impact of talent mapping, with practical tips on driving campaigns, executing pull strategies, mapping skills, and finding workers’ potential.

Hear from Ricoh’s Chief People Officer, Bev Cunningham on HR’s future goals here.

Event Speakers

Bev Cunningham

Chief People Officer, Europe, Ricoh

With over 15 years operating at C-level in Global organisations, Bev prides bringing energy, dynamism and a sharp focus to all she does. Bev’s background is in Human Resources with a particular emphasis on Strategic Workforce Planning, Talent Development and Employee Engagement. Her experience spans multiple sectors including IT Services, Technology, FMCG and Manufacturing. Her achievements are based on her having a clear vision; that creating the right culture and leadership style enables people to grow and develop as their organisation transforms, helping to ensure they remain relevant, engaged and successful.

Read more

Mel Gloyn

Director of People Capability | CDO, Virgin Media O2

With a passion to enact change, Mel drives strategic and transformative skills development
solutions, utilising experience spanning global corporations and agile startups. Having led one of the
UK’s largest Learning & Development functions, provided innovation-led development solutions for
some of the most globally recognised brands and acted as a change practitioner through results; her
expertise in navigating both commercially driven and in-house development environments are
value-add. Mel has been at the forefront of the prevalent ‘Skills Transformation’ debate, experiencing firsthand what is takes for an organisation to consider, implement, and challenge, in supporting both the modernisation of an organisation and its people in parallel. Her approach to organisational and
capability development not only addresses current workforce skills gaps, but also anticipates
evolving industry and technological demands, positioning the organisation for proactive growth and
adaptability within a competitive skills market.
For the past 18 months, Mel’s principal focus as Director of People Capability has been to reposition
VMO2 from a traditional role-based organisation, to one which operates with agility, self-sufficiency,
and skills centred configuration in an evolving and complex industry. She has pioneered the use of
EdTech AI to craft an ecosystem which provides responsive skills, mobility, and workforce practices;
designed to enhance employee experience and promote a ‘leaner and simplified’ culture of learning
for the business to nurture.

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Andy MacLean

Global Head, Organisation and People Capability, Standard Chartered

Andy MacLean joined Standard Chartered in November 2019 as Global Head, Organisation and People Capability. His portfolio includes learning and development, leadership, culture, employee listening, organisation design, and people analytics. In an expansion to his portfolio, he has also been Head of HR for all Global Support Functions since September 2022. Prior to joining Standard Chartered, Andy spent six years as a management consultant with McKinsey & Company, and 25 years in the British Army. At McKinsey he focused on post-merger integration. As a soldier he spent most of his career with UK Special Forces. Andy is also a member of the Board of Trustees for RE:ACT Disaster Response, a disaster relief charity that leverages the unique skills of military veterans and former emergency service personnel.

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Amanda Nolen

Co-founder, NilesNolen

Amanda is recognised as a global expert in skills and learning strategy and technology. Through her boutique consultancy NilesNolen she helps companies like Google, HSBC and Novartis deliver business results by shifting to skills-based organisations, while advising startups and scale-ups on their own strategy, go-to-market, positioning and more. She is venture partner and LP at Emerge Education, faculty at IE University, a regular speaker at events such as WebSummit and Learning Technologies, and the author of a popular LinkedIn course on the Future of Workplace Learning.

Born in the United States but based in Spain for over two decades, Amanda is also 100% fluent in English and Spanish.

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Gillian Pillans

Research Director, Corporate Research Forum

Gillian has worked as a senior HR practitioner and OD specialist for several organisations including Swiss Re, Vodafone and BAA. Prior to her HR career, she was a management consultant with Deloitte Consulting and is also a qualified solicitor. Gillian has written various CRF reports on subjects including HR strategy, organisation design and development, leadership development, coaching and diversity.

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Matt Sigelman

President, Burning Glass Institute and Visiting Fellow, Harvard Kennedy School

Matt Sigelman is President of the Burning Glass Institute and a Visiting Fellow at the Harvard Kennedy School. Named by Forbes to its Future of Work 50, Matt has dedicated his career to unlocking new avenues for mobility, opportunity, and equity through skills. The Burning Glass Institute advances data-driven research and practice on the future of work and the future of learning. Previously, as CEO of KKR-backed Lightcast, Matt and his team invented the field of real-time labour market data, a breakthrough innovation that transformed the way employers, education institutions, policy makers, and workers understand, plan for, and connect with the world of work. By mining billions of job openings and career histories, Matt led the company to become the global authority on the market for talent. Prior to Lightcast, Matt worked at McKinsey & Company and at Capital One. He writes widely on the job market, has testified before Congress, and is consulted frequently by public officials and global media. Matt holds an AB from Princeton University and an MBA from Harvard and is a Member of the Council on Foreign Relations.

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8.30Arrival and registration of masterclass attendees 
9.30Arrival of non-masterclass attendees and registration 
10.00Welcome, Introduction and Table DiscussionsGillian Pillans and Rosanna Neary, CRF
10.25Building a Skills Engine for the Human Economy
Matt Sigelman, Burning Glass Institute
11.05Introducing the CRF Reskilling ModelGillian Pillans, CRF
11.40Learning from the SCALA Reskilling Programme at Ricoh – Exploring the Business CaseBev Cunningham, Ricoh
12.15Table Activity: How can reskilling support your business strategy?
13.30Developing an Effective Rightskilling Strategy – the Promise and Pitfalls of Skills-Based ApproachesAmanda Nolen, NilesNolen
14.05Standard Chartered – the Journey to a Skills-Based OrganisationAndy MacLean, Standard Chartered
14.30Table Activity: Overcoming the barriers to reskilling
14.50Afternoon Speaker Panel  
15.05Putting a Skills Strategy into Practice – Lessons LearnedMel Gloyn, Virgin Media O2
15.25Closing Summary Gillian Pillans, CRF


Congress Centre

28 Great Russell St



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