The New Deal at Work –
How is the Psychological
Contract Changing?
– ONLINE
Online | Tuesday 23 September 2025
12.00 – 13.00 BST ( 13.00 – 14.00 CEST)
Event
The psychological contract is the – usually implicit – ‘deal’ between the employee and employer. It sets out what each party is prepared to give and what they expect in return.
There has been much discussion whether broader changes in society such as ageing, generational differences and post-Covid-19 working arrangements have brought about a fundamental shift in the psychological contract. But has the psychological contract really changed? And, if it has, what can and should HR be doing to manage these dynamic shifts?
Learning Objectives
- Learn what is meant by the ‘psychological contract’ and ways that the contract can be managed.
- Explore how the psychological contract has changed over time and the factors driving these changes.
- Identify how HR can best respond to any shifts in the psychological contract.
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To attend the in-person version of this event, please see information here.
Speaker
Prof. Rob Briner
Professor of Organisational Psychology at the School of Business and Management, Queen Mary University of London
Rob is Professor of Organizational Psychology at Queen Mary, University of London and Associate Research Director at CRF. He is also currently a Visiting Professor of Evidence-Based HRM at Birkbeck University of London and Professor at Oslo Nye Høyskole. He was previously co-founder and Scientific Director of the Center for Evidence-Based Management and has held positions at the Institute for Employment Studies, London School of Economics, Kings’s College (University of London), Bath University and University of Edinburgh. His publishing and research focus on topics including wellbeing, emotions, stress, motivation and everyday work behaviour.
George Goudriaan, MScBA, RPLP
Global Head of HR Business, ABN AMRO Bank N.V
After completing his Master’s degree in Business Administration at Erasmus University Rotterdam in 2006, George began his career at ABN AMRO as part of the Trainee Program. Over the past nearly 20 years, he has held a wide variety of roles within the organization, building an track record across multiple disciplines.
George started as a Wealth Manager Professionals, managing wealth for affluent partners at law, accounting, and consultancy firms. He later played a pivotal role in rebuilding the bank’s international Merchant Banking network following its hostile break up in 2008. Since 2014, George has focused his career on Human Resources.
Initially, he was known as “The Flying Dutchman,” solving HR challenges across the globe—whether in M&A processes, addressing audit issues, or stepping in as interim HR Manager. He then served as the Country HR Manager for ABN AMRO Germany, followed by his role as HR Director for the bank’s I&T division—overseeing an department of more than 13,000 employees. Currently, George is the Head of HR Business, responsible for all HR advisory services across the bank’s global network.
In addition to his professional roles, George has been a board member of the Accountability Body of ABN AMRO’s pension fund, one of the largest plans in the Netherlands.
George’s driving force is to ensure the bank’s overall success while empowering individual employees to contribute to this success and grow along the way. He achieves this by fostering strong relationships while keeping transformative solutions on the table when necessary. Outside of his professional life, George resides in The Hague with his husband. He is an avid gardener, enjoys reading contemporary English literature, and is passionate about traveling—favoring
