Driving Organisational
Performance:
HR’s Critical Role

In-Person | Thursday 19 September 2024
London, UK
9.00 – 16.00 BST

Event


Business performance has to be delivered at the organisational, business unit, team and individual level. Management and HR often focus on the individual and spend too much time and money designing and redesigning the appraisal process, which in reality has little impact on overall business performance.

Considering the organisation as a whole, this event will explore what HR should focus on to actually shift the needle on business performance. Attendees will leave with a clear idea of what is meant by performance (good and bad) and the levers that HR can use to drive superior performance for the organisation.  

Learning Objectives

  • Apply an evidence-based methodology and framework to the use of performance management in your organisation.
  • Deepen your understanding of what is takes to create a high-performing environment and the levers HR can pull to drive superior organisational performance.
  • Examine financial and non-financial performance measures and the importance of both.
  • Gain insight from renowned professors, leaders and HR practitioners across sectors on where HR should focus in order to deliver higher business performance.
  • Evaluate the strengths and weaknesses of key perspectives on the link between HR and performance.
  • Understand the conditions under which HR is most likely to impact organisational performance and how these conditions apply to your own context.

Who is this event for?

HR Leaders and specialists with responsibility for performance management, organisational effectiveness and creating a high-performance culture.

To register for this event please ensure you are logged in. If you are not a member and interested in attending, please contact us below.

If you would like to amend or cancel your booking please contact events@crforum.co.uk.

To attend the online version of this event, please see information here.

Location

Congress Centre
28 Great Russell Street, London WC1B 3LS

Pre-event Masterclasses

These pre-event masterclasses, hosted by CRF Partners APS, LHH and The Oxford Group, are included within the event but require additional registration. Once you have registered for this event, you will be emailed and invited to select your choice of masterclass. Masterclasses take place Thursday 19 September, 9.00 – 9.50am. The main day’s event starts when these masterclasses end.


How to get through to the leaders with a superiority complex

When it comes to driving organisational performance, HR and L&D professionals are often at their best when helping exceptional leaders to support their colleagues to be the best version of themselves. However, it’s tough to achieve this in situations when leaders have been promoted based on their technical expertise and problem-solving abilities, and not on a natural ability or desire to lead people! Improving leadership behaviours becomes critical.

Teams and colleagues can experience leaders as overconfident – even arrogant, and impatient. Amplified further by work pressure of delivering results with limited resources or perceived experience/capability gaps. Over time, this can become a self-fulfilling toxic climate and culture affecting engagement, burnout and turnover. How can HR help leaders buy into learning and practising new behaviours?

Join us in this masterclass to explore how APS are helping HR teams using evidence-based strategies to identify and improve how their leaders stay on track, drive lasting behaviour change and deliver better organisational performance.

From the dreaded annual appraisal to organisational wide habits with performance edge; how will you move your organisation forward?

*FULLY BOOKED*

Organisations in 2024 need to harness collective performance in order to gain their competitive edge, grow and remain relevant.  Old performance management manuals are being torn up and organisations are reimagining a new way of talking and developing performance.

Join us to hear and experience what is new in performance management including two case studies from a global pharmaceutical company where feedforward has replaced feedback, leading to increased employee retention and engagement rates. We also look at a UK based software house which has grown at twice the rate of its competition by replacing individual reviews with team-based scorecards and ‘a boat house review’ inspired by the GBR Olympic rowing team.

Shift the performance needle with 5 Conversations. How to transform trust, engagement and organisational performance.

*FULLY BOOKED*

Join us to explore how HR/L&D leaders can leverage the power of conversations to drive the chain reaction to business performance. Using the latest neuroscience research and engagement data, our 5 Conversations approach shares the key conversations that managers and leaders can utilise to transform trust, engagement and performance at work. These conversations create the conditions for psychological safety to flourish and can complement or disrupt traditional approaches to performance conversations and appraisals.

In this interactive masterclass, we will explore how they were born out of our global  “Constructive Conversations” programme with AstraZeneca, then evolved using emergent neuroscience. Finally we will share case studies of organisational who have adopted the approach, as well as an opportunity to explore the conversations.

Agenda

8.30Arrival and registration of masterclass attendees 
9.00MasterclassesAPS, LHH or The Oxford Group
9.30Arrival of non-masterclass attendees and registration 
10.00Welcome and In Conversation Bev Cunningham and John Whelan
10.30Research IntroductionRob Briner
10.45What is Organisational Performance?Alex Edmans
11:15Exercise: Which Performed Better? John Whelan
11.50Break 
12.10How does HR contribute (and not contribute) to organisation performance?John Whelan, Rob Briner, Bev Cunningham and Craige Heaney
12:40Exercise: Are My Goals Contributing to Organisation Performance? Rob Briner
13.00Lunch 
13.45Research: Measuring OutcomesRob Briner
14.00Case Study: Measuring OutcomesCraige Heaney
14.30Exercise: New CEO MeetingRob Briner
14.55Break
15.10Actions For HR Rob Briner
15.25Summary and End  John Whelan

Speakers

Prof. Rob Briner

Professor of Organisational Psychology at the School of Business and Management, Queen Mary University of London

Rob is Professor of Organizational Psychology at Queen Mary, University of London and Associate Research Director at CRF. He is also currently a Visiting Professor of Evidence-Based HRM at Birkbeck University of London and Professor at Oslo Nye Høyskole. He was previously co-founder and Scientific Director of the Center for Evidence-Based Management and has held positions at the Institute for Employment Studies, London School of Economics, Kings’s College (University of London), Bath University and University of Edinburgh. His publishing and research focus on topics including wellbeing, emotions, stress, motivation and everyday work behaviour.

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Bev Cunningham

Chief People Officer

As a seasoned CPO with over 20 years of experience operating at the C-level in global organisations, Bev Cunningham brings energy, dynamism, and a sharp focus to all she does. Bev’s background is in Human Resources with a particular emphasis on transforming organisations to drive growth, enhancing employee engagement, and building talent in leadership and digital capabilities. Her experience spans multiple sectors, including IT services, technology, FMCG, and manufacturing. Her expertise in talent management, organisational design, and leadership development has consistently delivered meaningful results, such as a substantial increase in employee engagement scores and the successful acquisition and integration of digital services businesses. She is enthusiastic about fostering a culture of trust, innovation, and continuous learning within organisations.

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Alex Edmans

Professor of Finance, London Business School

Alex Edmans is Professor of Finance at London Business School. Alex has a PhD from MIT as a Fulbright Scholar and was previously a tenured professor at Wharton and an investment banker at Morgan Stanley. Alex has spoken at the World Economic Forum in Davos and given the TED talk “What to Trust in a Post-Truth World” and the TEDx talks “The Social Responsibility of Business” and “The Pie-Growing Mindset” with a combined 2.7 million views. Alex’s book, Grow the Pie: How Great Companies Deliver Both Purpose and Profit, was a Financial Times Book of the Year for 2020.

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Craige Heaney

Talent and Organisational Effectiveness Professional

Craige Heaney is an accomplished HR Professional with extensive experience in leadership development, strategic talent management, and organisational development across various industries, including FMCG, Retail, and Energy. With a unique blend of commercial acumen and a performance driven approach, Craige has a proven track record of driving large scale interventions that deliver bottom line growth. Over the course of 15 years, Craige has worked with leading companies including Pandora, Diageo, Centrica and PepsiCo. With a focus on helping them navigate complex challenges by enhancing leadership capabilities, optimising talent strategies, and large-scale people transformation. Understanding the context and ambition of the companies has been critical in tailoring people solutions that ‘stick’ and demonstrate value through growth and efficiency. Driven by a passion for developing people and driving organisational performance, Craige applies his background in Occupational Psychology to develop a cause and effect model in driving change. Defining success measures from the outset have become critical in prioritising, developing and deploying change that works. This has been enabled through effective leadership, strategic talent management, and performance optimisation that delivers sustainable change.

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John Whelan MBE

Director, CRF

John Whelan is a Director at Corporate Research Forum. Formerly UK HR Director of BAE Systems, the FTSE 100 defence, security, and aerospace company, John’s experience and strengths lie in business and HR Transformation, Organisation Development and Employee Relations. Prior to joining BAE, he held a variety of HR roles in engineering, technology and manufacturing businesses across the telecommunications and semi-conductor industries including Matra-Marconi Space where he was HR Director for the UK and, latterly, Group HRD.

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