Join

The New Deal at Work –
How is the Psychological
Contract Changing?

In-Person | Tuesday 16 September 2025
London, UK
9.00 – 15.30 BST

Event


The psychological contract is the – usually implicit – ‘deal’ between the employee and employer. It sets out what each party is prepared to give and what they expect in return. 

There has been much discussion whether broader changes in society such as ageing, generational differences and post-Covid-19 working arrangements have brought about a fundamental shift in the psychological contract. But has the psychological contract really changed? And, if it has, what can and should HR be doing to manage these dynamic shifts?

Learning Objectives

  • Learn what is meant by the ‘psychological contract’ and ways that the contract can be managed.
  • Explore how the psychological contract has changed over time and the factors driving these changes.
  • Discuss how HR can identify how changes are playing out in their own context.
  • Identify how HR can best respond to any shifts in the psychological contract.

To register for this event please ensure you are logged in. If you are not a member and interested in attending, please contact us below.

If you would like to amend or cancel your booking please contact events@crforum.co.uk.

To attend the online version of this event, please see information here.

Location

One Moorgate

Moorgate Place,

London EC2R 6EA

Pre-Event Masterclass

This pre-event masterclass is hosted by CRF Partner Bird & Bird. This is included within the event but requires additional registration. If you are interested in attending, please contact events@crforum.co.uk.


Beyond the Job Description: Understanding the Modern Psychological Contract

Tuesday 16 September, 09.00 – 09.45

Hybrid working, shifting generational expectations, greater employee empowerment are prompting important questions: What motivates people to work? Has the workplace contract fundamentally changed? And if so, how should HR respond?

Join us for an interactive, clinic-style session, where our international employment law team will unpack what these shifts mean in legal and practical terms. Come with your questions and challenges – this is your opportunity to explore real-life dilemmas with experts and peers:

  • What does “give and take” really mean in today’s workplace?
  • How to manage the changing nature of flexibility, such as compressed hours or working abroad?
  • Could AI redefine the psychological contract for the better? 
  • Would a right to disconnect shift the wellbeing dial?
  • Can you truly balance the differing needs of a multi-generational workforce?

You’ll gain:

  • A clear understanding of the psychological contract – and how it’s shifting.
  • Insight into the legal and organisational drivers of change.
  • Practical tools to assess your business context.
  • Strategic guidance on how HR can respond.

Feel free to share any questions in advance that you are keen for our team of experts to answer. (Deadline COB Tuesday 9 September).

You can submit your questions to events@crforum.co.uk.

Agenda

08.30Masterclass Attendee Arrival
09.00Masterclass (see above)
09.30Arrival and Registration
10.00Welcome and Table DiscussionsProf. Rob Briner, Queen Mary’s University of London and CRF
10.25Research Overview: Employee Expectations and the Psychological ContractProf. Rob Briner
10.45Panel DiscussionPhilippa Bonay, Chief People Officer, Office for National Statistics
Neil Morrison, Group Human Resources and Communications Director, Severn Trent Water
Tim Walker-Jones, Chief Learning Officer, Anglo American
11.15Break
11.40CRF UpdateRosanna Neary, Senior Client Partner, CRF
11.45Generational Differences in the Workplace: Fact or Fiction?Emma Parry, Professor of Human Resource Management and Head of the Changing World of Work Group, Cranfield University
12.05Research Overview: Managing Changing ExpectationsProf. Rob Briner
12.20Case Study: A Data-led Approach to Managing Employee ExpectationsOlga Martens-Stuurman, Former Director Future Ready Work Experiences, HP
12.40Panel DiscussionPhilippa Bonay
Neil Morrison
Tim Walker-Jones
13.00Lunch
13.50Table Discussion: Organisational Approaches to Changing Expectations
14.20Individualisation and the Personalisation of WorkRob Baker, Founder & Chief Positive Deviant, Tailored Thinking
14.40Case Study: Sainsbury’s EVPStephen Lochhead, Director – Talent Capability & Development, Sainsbury’s
15.00Tools and TechniquesProf. Rob Briner
15.30Event Ends

Speakers

Rob Baker

Founder & Chief Positive Deviant, Tailored Thinking

Rob is a specialist in bringing positive psychology to life within organisations. He is the founder and Chief Positive Deviant of Tailored Thinking, a pioneering and award-winning, evidence-based positive psychology, wellbeing and HR consultancy.

Rob was named #8 Most Influential Thinker by HR Magazine in 2023, is a TEDX speaker, author of Personalization at Work and Chartered Fellow of the CIPD and the Australian HR Institute. He has written for the likes of Harvard Business Review and Work magazine and is world-leading when it comes to enabling and encouraging job crafting and personalised people experience. His work, ideas and research has been presented at academic and professional conferences around the globe.

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Philippa Bonay

Chief People Officer, ONS

A Fellow of the CIPD, one of 2020’s UK 50 Leading Lights in Kindness & Leadership and HR Magazine’s most influential practitioners, Philippa has extensive international corporate experience across the whole HR remit in both the private and public sectors. As People & Business Services Director for the ONS (6000 people), she is responsible for human resources, estates, facilities management, H&S, business services and the customer contact centre. She is also the HR Director for the Government Analysis Function (17000 people) and the Government Statistical Service, a member of the Civil Service HR Function Board and the lead for Civil Service People Analytics and Data. She extends her work and research to charities and global organisations notably focused on teamworking, leadership, values and behaviours. She is a trustee and People Committee chair for Beyond the Streets. She is co-founder of a global thought leadership club which includes virtual conferences and a podcast series where she interviews a range of fascinating global senior execs who stand out in their fields.

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Prof. Rob Briner

Professor of Organisational Psychology at the School of Business and Management, Queen Mary University of London

Rob is Professor of Organizational Psychology at Queen Mary, University of London and Associate Research Director at CRF. He is also currently a Visiting Professor of Evidence-Based HRM at Birkbeck University of London and Professor at Oslo Nye Høyskole. He was previously co-founder and Scientific Director of the Center for Evidence-Based Management and has held positions at the Institute for Employment Studies, London School of Economics, Kings’s College (University of London), Bath University and University of Edinburgh. His publishing and research focus on topics including wellbeing, emotions, stress, motivation and everyday work behaviour.

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Stephen Lochhead

Director – Talent Capability & Development, Sainsbury's

Stephen has dedicated his career to all aspects of HR expertise and has worked for the likes of Arthur Andersen, Walmart, Unilever and Expedia Group in a variety of UK and International roles. His spike is being able to bring the outside in and helping companies to build their own talent marketplace.

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Olga Martens-Stuurman

Former Director Future Ready Work Experiences, HP

Olga Martens-Stuurman has worked for 28 years at HP in various international leadership roles. In her last role at HP she was leading the Future Ready Work Experience programme which included testing new ways of working across the globe, focused on enabling people to do their best work. She has a Master degree in Political Sciences from the University of Amsterdam.

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Neil Morrison FCIPD

Group Human Resources & Communications Director, Severn Trent

Neil joined Severn Trent in August 2017 as Director of Human Resources and has responsibility for the HR as well as the internal and external communications teams. Neil started a career in HR management in 1996 and has worked across a range of different sectors and FTSE 100 companies, including Rentokil Initial and GUS (which latterly became Home Retail Group). Before joining Severn Trent, he led the merger that created Penguin Random House, the world’s largest trade publisher. 

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Emma Parry

Professor of Human Resource Management and Head of the Changing World of Work Group, Cranfield University

Emma is Professor of Human Resource Management (HRM) and Head of the Changing World of Work Group at Cranfield University. She is a recognised expert in HRM, particularly in relation to the impact of the changing external context on work, the workplace and the workforce. She was named in the top 5 Influential HR Thinkers by HR Magazine in 2022 and has worked with a range of organisations across the private, public and not-for-profit sectors to help them to take a more evidence-based approach to considering the future of work.

Emma is a Fellow of the British Academy of Management and Academy of Social Sciences, Academic Fellow of the Chartered Institute of Personnel and Development (CIPD) and an Honorary Fellow of the Institute for Employment Studies. She is currently the Chair of the British Academy of Management and Editor in Chief of the International Journal of Human Resource Management. Emma has authored or edited several books in the areas of HRM and the changing world of work and has published numerous academic papers and practice focused articles in these areas. She is regularly invited to speak on these topics at scholarly and industry conferences, and to comment on relevant issues for media outlets.

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Tim Walker-Jones

Chief Learning Officer, Anglo American

Tim is currently Chief Learning Officer for Anglo American PLC, leading the capability agenda for 100,000 colleagues globally. Tim joined Anglo American as the Group Head of Reward and later moved to be Group Head Future of Work, leading Anglo American’s long-term thinking on the changing nature of work and how to get the organisation, the workforce and wider society ready for a technologically advanced future.

Tim’s interest sits at the intersection of technological development, societal change and the role of the company within society. He sees a need for HR to take a broader and more external focus as organisations operate in more dynamic and complex systems. Prior to Anglo American, Tim has worked in a range of leadership roles across sectors and geographies in PLC, private equity and consulting environments.

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