Organisation Development, Culture and Change

The Realities of the New Working Environment

  • Hybrid Event
  • May 10, 2022 @ 9:00 am - 4:00 pm UTC-1
  • London, United Kingdom

In-Person: 10.00 – 16.00 BST (Masterclass begins at 9.00 BST, 8.45 arrival) / Online 10.15 – 12.50 BST

The coronavirus pandemic has compressed several years’ worth of change to organisation cultures and working practices into a matter of months. As the ‘new world of work’ moves from being a future issue to being the present for global businesses, we will take stock of how the new cultures of work are embedding.

Building on CRF’s 2021 research which examined the future of work and impact of the pandemic across multiple angles, this event and associated research update will examine what the new context means for performance, culture, people strategy and learning. We will examine the strategies that organisations are adopting to implement new ways of working in response to these factors. We will explore hybrid working: are strategies effective and how are organisations resolving the challenges and compromises inherent to the new working models? The session will focus on sharing practical insights and learning from the experiences of other organisations.

Learning Objectives

  • Take stock of what’s working, what’s not working and what’s still to do in terms of embedding learning from the pandemic and preparing for the future of work.
  • Compare your organisation’s approach to others’ and gain insights from discussions with peers.

Consider implications for HR policy and develop action plans around multiple aspects of people strategy.


A pre-event masterclass hosted by Jill Bassett from CRF Partner ManpowerGroup, The Great Realisation begins at 9.00 BST (please arrive for 8.45) and finishes at 10.00 prior to the start of the main event. If you would like to attend, please email

Who is this Event for?

Senior HR generalists and OD, Change and Leadership and Learning specialists with responsibility for developing organisation culture and HR policies.

The associated research is sponsored by:


Estelle Hollingsworth

Chief People Officer, Virgin Atlantic

As Chief People Officer Estelle brings over 25 years of People experience to the role, most recently as Vice President, Cabin at the airline, leading its cabin crew and ground team. Estelle joined Virgin Atlantic at the beginning of 2018, as Vice President, People Experience where she was responsible for talent, leadership development and learning across the company. 

Previously, Estelle has worked and lived internationally across 5 different industries: Hotels, Financial Services, Industrial Gases, Defence and Security and now Aviation. She joined Virgin Atlantic Ltd from BAE Systems where she was the UK HR Director, Talent and Organisational Effectiveness. Prior to that, she spent 15 years with Air Products, setting up and leading Specialist HR functions as well as leading the HR Function across Northern and Central Europe, based in Brussels. 

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Neil Morrison FCIPD

Director of HR, Severn Trent

Neil joined Severn Trent in August 2017 as Director of Human Resources and has responsibility for the HR as well as the internal and external communications teams. Neil started a career in HR management in 1996 and has worked across a range of different sectors and FTSE 100 companies, including Rentokil Initial and GUS (which latterly became Home Retail Group). Before joining Severn Trent, he led the merger that created Penguin Random House, the world’s largest trade publisher. 

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Furat Ashraf

Senior Associate, Bird & Bird

Furat is a senior associate in the International HR Services group in London. She provides strategic and practical solutions for clients on a wide range of contentious and non-contentious employment matters. Acting for a broad range of clients from global financial institutions to multinational corporates, her experience includes drafting and negotiating settlement agreements and employment contracts, reviewing and updating employment policies and handbooks, and advising on the employment aspects of large cross-border corporate transactions, including TUPE issues on business transfers and outsourcings. In addition, Furat provides strategic advice to clients in relation to employment tribunal proceedings, including unfair dismissal, unlawful deductions from wages, whistleblowing and discrimination cases, and has experience in alternative dispute resolution including the mediation of employment disputes.

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James Blaker

Vice President, Strategy Execution & Business Transformation, BTS

For over a decade, he has been working as a thought partner to talent and organisational development leaders across Europe, North America and Asia. His role is two-fold: to engage global talent leaders and leverage BTS resources to guide individual and organisational decisions across a variety of human capital areas. Since 2009 he has been responsible for implementing strategically linked programs and providing clients with a wide range of offerings that support their diverse leadership and talent challenges. His clients include FTSE 100 and Fortune 500 corporates, as well as government departments. He has worked with senior leaders across a wide range of industries including clients in the energy, pharma and tech arena – he remains a trusted advisor to these organisations across Europe and internationally. James is passionate about helping organisations close the skills and mindset gap and empowering people so they have access to the right development experiences which help organisations in accelerating their strategy execution capabilities.

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Ravin Jesuthasan

Global Leader of Transformation Services Business, Mercer

Ravin Jesuthasan is the global leader of Mercer’s Transformation Services business. He is a recognised global thought leader, futurist and author on the future of work and workforce transformation. He has led multiple research efforts on the global workforce, the emerging digital economy, the rise of artificial intelligence and the transformation of work, for the World Economic Forum and is a member of the forum’s Steering Committee on Work and Employment. He is the author of the books Transformative HR, Lead The Work: Navigating a World Beyond Employment and Reinventing Jobs: A 4-Step Approach to Applying Automation to Work. Ravin has authored over 150 articles including 14 for the Harvard Business Review and the Sloan Management Review.

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Karen Ward

OD Director, The Open University

In her 30-year career, Karen has worked extensively across all sectors on the issue of organisation effectiveness, particularly developing sustainable strategic capability. Her work spans two communities within organisations – organisational leaders and line managers on the one hand and change practitioners (HR, OD or L&D) on the other. She is particularly interested in the potential of the space between these communities for creating accountable, ethical and healthy places of work.

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John Whelan MBE

Director, Corporate Research Forum

John Whelan is a Director at Corporate Research Forum. Formerly UK HR Director of BAE Systems, the FTSE 100 defence, security, and aerospace company, John’s experience and strengths lie in business and HR Transformation, Organisation Development and Employee Relations. Prior to joining BAE, he held a variety of HR roles in engineering, technology and manufacturing businesses across the telecommunications and semi-conductor industries including Matra-Marconi Space where he was HR Director for the UK and, latterly, Group HRD.

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