The concept of employee engagement has provoked a great deal of debate since being introduced 25 years ago. Its supporters would claim that engagement programmes can enhance organisational performance when the energy generated from engagement is routed on the path needed to achieve organisational goals.

This is CRF's third report on the subject of engagement and focuses on what is currently happening in organisations in practice, and looking for similarities and differences across cultures, sectors and types of workforce. The report explores what business imperatives stimulate organisations to take engagement initiatives, the frameworks they adopt, what they hope to achieve and what is really happening in getting managers, employees and others to behave differently.