The workshop examined in depth what is meant by resilience at individual and organisation levels - and why it is important. Dr Susan David discussed the place of emotion management in building resilience and why emotional effectiveness goes hand-in-hand with psychological resilience. She provided guidelines for achieving such congruence and for developing a resilient mindset. Myles Downey highlighted the connections between coaching and resilience. Case notes are provided on GSK, Denny's, Dana-Farber and Southwest airlines.