Business and People Strategy and Performance

Research Briefing: Has Performance Really Changed?

  • Digital Events
  • November 16, 2021 @ 12:00 pm - 12:30 pm UTC+0

Join Director, John Whelan MBE, for a briefing on our recent Performance Management paper: Has Performance Really Changed? We will be joined by James Hartley, Managing Director and Global Head HR of Swiss Re, to discuss Swiss Re’s innovative approach to performance.

Recent events have forced organisations to examine the fundamentals of their future success. Companies are re-assessing their business models, product strategies and routes to market, and consequently their definitions of performance and success. Additionally, new ways of working now challenge some of the traditional approaches to performance assessment.

In this research briefing we will explore the following questions:

  • How are changing business models and imperatives affecting the definition of performance and performance culture?
  • What have we learned about performance from the experiences of the last 18+ months, and how do we incorporate these learnings into future processes?
  • Has there been a sea change in employees’ attitudes to performance and performance management, and if so, what action do we need to take?

This briefing provides an opportunity to get up to speed with the latest trends in performance and reflect on what we have learnt as a result of the pandemic.

Speakers

James Hartley

Managing Director & Global Head HR, Group Operations and Global Functions, Swiss Re

James is the Global Head Human Resources for Group Operations & Global Functions at Swiss Re, a leading global tech & data enabled risk knowledge company providing (re)insurance solutions and insights. He reports directly to the CHRO and partners with Group ExCo members across operations, group functions, underwriting and asset management in implementing progressive people strategies, enabling sustainable performance through people, cultural change and organisation effectiveness. He works particularly closely with the Group COO and her newly created team leading the InfoTech and digital transformation of Swiss Re.

James joined Swiss Re in 2016 as the Regional Head HR for Europe, Middle East and Africa, a role he held for over 4 years before taking on his new mandate in 2020,

As a purpose-led and commercial HR Director, James has 25 years of multi-sector global HR experience within financial services and technology sectors.  He has lived and worked in the UK, Europe, Asia and North America, navigating internationally-focused, matrixed businesses and implementing global people strategies. 

Prior to joining Swiss Re, James was Group HR Director for Minova Insurance, Previous roles include Global Head of Human Resources for Commercial Banking at HSBC, based in Hong Kong and, latterly, in London; Head of HR for HSBC’s UK Insurance business and Global Employee Relations Director, based in New York, for AllianceBernstein.

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John Whelan MBE

Director, Corporate Research Forum

John Whelan is a Director at Corporate Research Forum. Formerly UK HR Director of BAE Systems, the FTSE 100 defence, security, and aerospace company, John’s experience and strengths lie in business and HR Transformation, Organisation Development and Employee Relations. Prior to joining BAE, he held a variety of HR roles in engineering, technology and manufacturing businesses across the telecommunications and semi-conductor industries including Matra-Marconi Space where he was HR Director for the UK and, latterly, Group HRD.

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