All Events
Beyond Engagement: Creating a Purposeful Employee Experience
The concept of ‘employee experience’ is grabbing attention, but is it a powerful new way to rethink an employee’s journey with your organisation, or just the latest HR fad? In this Masterclass and Briefing Paper, we investigate what employee experience is, why it matters, its core components, and the tools and processes that enable it – all with a special focus on purpose.
The Art of Leading Organisational Change: Lessons from the World of Jazz
CRF Community Event – D, I & W – Mentoring and Male Allyship: Challenges and Rewards
Conference: Building and Sustaining Great Organisations
‘Greatness’ can be defined as the ability to deliver sustained high performance over the long term, innovate and adapt at speed to changing circumstances. Many researchers have developed models describing the distinguishing features of ‘great’ organisations. Although their methodologies and conclusions differ, there are a number of common themes. Great companies tend to have: • A clear purpose and values beyond making money: they develop and maintain an aspirational purpose/ mission, an economic model of the business, a set of core values and norms of behaviour that are broadly communicated and understood. • The ability to be ambidextrous: optimising the core while developing new lines of business. • Openness to the outside world: the ability to sense changes in the external environment, see and exploit opportunities before others. • Strong customer orientation: they maximise the surface area of the organisation that’s in contact with customers, and make it easy for decision makers to receive information about customer behaviour and respond fast to changing customer demand. • An organisation design that enables fast, informed decision making: autonomy and devolved decision making, even in large complex organisations. They don’t allow organisation complexity such as matrix management to bog people down. • A distinctive culture that supports innovation and experimentation: tests are constantly being run and evaluated. Failure is accepted as a legitimate outcome of experimentation and a vehicle for learning. Learning is applied to future experiments. • Organisational resilience: the ability to bounce back from setbacks and adequate resources to weather the storms that arise. • Change viewed as ‘normal’ and ongoing: not something to be endured on a periodic basis. • A culture where people can flourish: the rhetoric of investing in people is backed up by leadership commitment and action. The capacity of organisations to move quickly, adapt to virtual working and reset the business have been tested in 2020. At our 2021 conference we will take a longer-term view, looking at how Covid-19 may have changed our view of ‘greatness’, and what we can learn from the experience. Accommodation: CRF have secured a rooming block at the InterContinental Athens for those wishing to stay at the conference venue. There is a non-refundable accommodation cost of £235 + VAT per night. We recommend a two-night stay: Monday 11 and Tuesday 12 October. Please note that places at the hotel are limited. Attendance for non-members is £1,500 + VAT (excluding flights and accommodation).
CRF Community Event – OD, C & C – Developing the OD practitioner
Building a Future-Fit Workforce: Reskilling and Rethinking Work
Fast forward ten years from today and the workforce is likely to look substantially different across multiple factors including demographics, skills, technology, and working practices. The impact will be greatest among workers in frontline roles, such as customer services or operations. This research will explore the implications of the coming shift in terms of reskilling, designing how and where work takes place, and how we organise, manage and deploy people, and will examine what steps organisations can take to prepare for this future.
